dc365 Privacy Policy —
Your Information Is Our Responsibility

dc365 ("we", "our", "platform") is a trusted online gaming and sports betting platform in Bangladesh. When you register on dc365.cam, use our services, or contact us, you agree to the terms of this privacy policy.

This privacy policy applies to all services, websites, and mobile platforms of dc365. We use SSL encryption and advanced technology to ensure your information is protected. This policy may be updated regularly, and you will be informed of any changes in a timely manner.

Only individuals aged 21 or older may create an account and use dc365 services. If you are below this age, please do not use this site.

dc365 collects only the information necessary to provide its services. Our data collection process is fully transparent.

2.1 Information You Provide Directly

During registration and use of our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for transactions)
• Address details

2.2 Automatically Collected Information

When you use dc365, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Site visit time, page view data and session duration
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and anti-money laundering (AML) compliance, we may verify information with trusted third parties.

dc365 uses your personal information only for the following purposes:

3.1 Service Delivery and Operations

• Account registration and identity verification
• Processing financial transactions — bKash, Nagad, Rocket, Upay and bank transfers
• Personalizing the gaming experience
• Providing customer support and 24/7 live chat assistance
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Preventing fraud, money laundering, and other unlawful activities
• Age verification (to ensure access is limited to those aged 21 and above only)
• Upholding responsible gaming policies
• Maintaining compliance with applicable laws and regulations

3.3 Communication and Marketing

• Sending important account-related notifications
• Informing you about relevant promotions and offers, subject to your consent
• Conducting surveys to improve services

dc365 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following cases:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical support. They may use this information only for the purpose of providing the specified services.

4.2 Legal Obligations

If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, dc365 will fulfill that legal obligation.

4.3 Business Restructuring

If there is any change in the ownership or management of dc365, customer information may be transferred as part of the assets. You will be notified in advance in such a case.

dc365 applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Data Encryption: Sensitive information collected is stored in an encrypted state.
• Access Controls: Only authorized personnel may access the necessary information.
• Security Monitoring: Round-the-clock system monitoring and intrusion detection systems remain active.
• Regular Audits: Our security measures are regularly tested and updated.
• Fair Play: All gaming activities are conducted impartially and without any bias.

However, no data transmission over the internet can be claimed to be completely secure. We take every precaution, but a guarantee of complete security is not possible.

dc365 uses cookies and similar technologies to improve your service experience.

6.1 Cookies We Use

• Essential Cookies: Essential for the core functionality of the site, such as maintaining login sessions.
• Performance Cookies: Used to analyze site usage and improve services.
• Functionality Cookies: Help remember your preferences and settings.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain cookies may affect some functionality of the site.

dc365 retains your personal information only for as long as necessary. The retention period is determined by:

• For as long as your account remains active.
• For the period required to fulfill legal obligations after account closure (generally 5 years).
• For the period required for financial transaction records under applicable regulatory rules.
• Until resolution, if required for dispute settlement or legal claims.

Once the retention period ends, your information is securely deleted or anonymized.

As a dc365 customer, you have the following rights:

8.1 Right to Access and Correct Information

You may view the information we hold about you at any time and request correction of any inaccurate data. Please contact [email protected] for this.

8.2 Right to Delete Information

Where there is no legal obligation to retain it, you may request deletion of your personal information. However, records of financial transactions or information related to AML compliance may not be possible to delete immediately.

8.3 Right to Opt Out of Marketing Communications

You may remove yourself from promotional emails or notifications at any time. Use the "Unsubscribe" link in the email or contact us directly.

8.4 Data Portability

You may request a copy of your account information in a machine-readable format.

8.5 Filing a Complaint

If you have any concerns about your data protection, contact us directly. We will endeavor to respond within 30 business days.

dc365 is for individuals aged 21 or older only. We do not knowingly collect or process information from minors. If we become aware that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using dc365, please inform us immediately.

dc365 servers and infrastructure may be located in various countries. Even if your information is transferred or processed outside Bangladesh, we ensure that it remains subject to this privacy policy and adequate protective measures.

dc365 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email or display a clear notice on the site.

If you continue to use dc365 after any changes, you will be considered to have accepted the updated policy. You are therefore encouraged to visit this page regularly.