dc365 Terms and Conditions

Welcome to the dc365 platform. These terms and conditions ("Terms") form a legal agreement between dc365 and its users. When you register on dc365, play any game, or use any service on the platform, you are automatically considered to have accepted these Terms. It is therefore important to read this entire document carefully before you start using the platform.

1. Definitions and Interpretation

The following words and terms used in these Terms and Conditions have specifically defined meanings:

• "dc365" or "Platform" refers to the dc365.cam website, all services connected to it, and its applications.
• "User" or "You" refers to any person who is registered on dc365 or is attempting to register.
• "Account" refers to a user's personal dc365 account, through which the platform's services are accessed.
• "Real Money" refers to actual funds deposited into a user's account and available for use in gaming.
• "Bonus Funds" refers to money granted as promotional offers or loyalty rewards, which can be withdrawn subject to meeting specified wagering conditions.
• "Wagering Requirement" refers to the obligation to place bets a specified number of times before bonus funds can be withdrawn.
• "Services" refers to all casino games, sports betting, live dealer games, and other entertainment content provided through dc365.

2. Account Registration and Management

2.1 Registration Process

To create an account on dc365, the user must provide accurate and complete information. If the information provided at the time of registration is false or incomplete, dc365 reserves the right to suspend or cancel that account at any time.

• Each user may create only one account.
• The name, date of birth, and identity document details provided at registration must be accurate.
• Keeping the account password confidential is the sole responsibility of the user.
• Allowing third parties to use the account is strictly prohibited.

2.2 Identity Verification (KYC)

dc365 reserves the right to verify a user's identity when necessary. This process may require submission of a national identity card, passport, or other government-issued documents. Withdrawals may be placed on hold until identity verification is completed.

3. Eligibility and Age Requirement

The following eligibility criteria must be met to use the dc365 platform:

• The user must be at least 21 years of age. Accounts belonging to minors will be closed immediately and deposited funds may be forfeited.
• The user must be located in an area where online gaming is not legally prohibited.
• If a user has voluntarily placed themselves on dc365's self-exclusion list, they will not be able to create an account.
• dc365 employees and their immediate family members are not eligible to play for real money on the platform.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The following conditions apply when depositing funds on dc365:

4.2 Deposit Rules

• Deposits may only be made from a payment account registered in the user's own name.
• Deposits made through third parties are strictly prohibited.
• Deposited funds are generally credited to the account instantly. If there is a delay due to technical reasons, please notify the support team.

4.3 Withdrawal Conditions

• The account's KYC verification must be completed before submitting a withdrawal request.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• The applicable wagering requirement must be fulfilled before withdrawing bonus funds.
• If any suspicious activity is detected, dc365 reserves the right to temporarily delay the withdrawal process.
• Withdrawal amounts may be returned via the same payment method that was used for the deposit.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

dc365 offers new users a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. A 15x wagering requirement applies to this bonus.

5.2 Wagering Requirement Details

The following conditions must be met to withdraw bonus funds:

• For the welcome bonus, the bonus amount must be wagered 15 times.
• Bonus funds cannot be withdrawn before the wagering requirement is completed.
• There may be a time limit for completing the wagering requirement — that information will be available on the relevant promotion page.
• Not all games contribute equally to wagering — the contribution rate may vary for certain games.

5.3 General Bonus Rules

• A bonus offer applies only once per user or per household.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the relevant promotion.
• dc365 reserves the right to modify, suspend, or cancel promotional offers at any time.
• If bonus fraud or misuse is detected, the bonus will be cancelled and the account suspended.

6. Gaming Rules

The following rules apply when playing games on dc365:

• Game outcomes are determined entirely by a Random Number Generator (RNG), which ensures fair play.
• If a game is left incomplete due to a technical error, dc365 reserves the right to settle it according to server records.
• In the event of a dispute regarding game rules, the server log will be considered the final reference.
• dc365 will not be held responsible for any bet lost due to an internet connection failure.
• dc365 has the authority to cancel or void a game if a system error is detected.

6.1 Sports Betting

Separate rules apply to sports betting, which can be found in detail in the relevant sports betting section. If an event is cancelled or postponed, the stake for that bet will generally be refunded, though exceptions may apply under specific conditions.

7. Prohibited Activities

The following activities are strictly prohibited on the dc365 platform, and accounts involved in such activities will be closed immediately:

• Creating or maintaining multiple accounts.
• Operating an account on behalf of or in the name of a third party.
• Claiming bonuses through fraudulent means, such as using multiple identity documents to claim multiple welcome bonuses.
• Intentionally exploiting any vulnerability or flaw in the game software.
• Playing games using automated software, bots, or scripts.
• Entering into illegal agreements with other players to control outcomes (collusion).
• Money laundering or any other illegal financial activity.
• Harassing or threatening platform staff or other users.
• Distributing dc365's copyrighted content without permission.

8. Limitation of Liability

dc365 bears no liability in the following cases:

• If a user experiences problems with their gaming due to an internet connection failure or interruption.
• If there is a service disruption caused by the failure of a third-party software or service provider.
• If problems arise due to the user's device, operating system, or browser.
• If account information is disclosed to a third party due to the user's own negligence.
• If service is disrupted due to force majeure events such as natural disasters or cyberattacks.

dc365's maximum liability for any single incident will be limited to the original amount of that specific game or bet.

9. Privacy and Security

dc365 places the highest importance on the security of users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Users' personal information is never sold to third parties.
• Users' information will not be provided to authorities except under valid legal obligation.
• Gaming data may be analyzed for service improvement and fraud prevention purposes.
• For the detailed privacy policy, please visit our Privacy Policy page.

10. Account Suspension and Closure

10.1 Closure by User

A user may request closure of their account at any time through the support team. Any remaining real money may be withdrawn before the account is closed (the bonus portion will be cancelled if the wagering conditions have not been met).

10.2 Suspension by dc365

dc365 may suspend or close an account for the following reasons:

• Violation of any clause of these Terms and Conditions.
• Failure to verify identity or provision of false information.
• Suspicion of fraudulent financial transactions or fraud.
• By order of a court or regulatory authority.

10.3 Self-Exclusion

As part of responsible gaming, a user may exclude themselves from the platform for a specified period or permanently. For more information on this, please visit our Responsible Gaming page.

11. Dispute Resolution

If any dispute arises between dc365 and a user, the following process must be followed:

• Step 1: Contact the support team as soon as possible. Our support team is available 24/7 via live chat in Bengali.
• Step 2: If the issue is not resolved through support chat, write to us in detail at [email protected].
• Step 3: There is an option to file a formal complaint, on the basis of which dc365 will provide a written response within a specified time.

All communications regarding disputes may be conducted in Bengali or English. We will endeavour to resolve complaints within 30 days of the date of filing.

12. Right to Amend Terms and Conditions

dc365 reserves the right to change, amend, or update these Terms and Conditions at any time. The following process will be followed in the event of changes:

• For significant changes, users will be notified by email at least 7 days before they take effect.
• Continued use of the platform after any changes will be considered as the user's acceptance of the new Terms and Conditions.
• If any change is not acceptable, the user may request to close their account.
• The "Last Updated" date at the top of this page will always show the most recent version.

If any clause of these Terms and Conditions is found to be invalid or unenforceable, the remaining clauses will remain fully in effect.